Job Description:
· Design, configure, and maintain Jira Software and Jira ITSM projects in the Atlassian Cloud environment.
· Develop and optimize JQL queries, workflows, automations, and permissions to support business operations.
· Collaborate with stakeholders to gather requirements and deliver scalable Jira solutions.
· Utilize Jira REST APIs and scripting (HTML/JavaScript) for customizations and integrations.
· Work with key plugins such as ScriptRunner, JMWE, Email This Issue, Extension for Jira Service Desk, · Provide clear, well-structured documentation and communicate technical concepts effectively to diverse audiences.
Minimum Qualifications:
· Experience with Jira administration and development, with a focus on Jira Cloud.
· Strong proficiency in JQL and hands-on experience with Jira ITSM configuration.
· Preferred experience with Jira on-premise to cloud migration, including workflows and data.
· Familiarity with Atlassian Access and basic understanding of Active Directory and access controls.
· Experience with Jira REST APIs, HTML, and JavaScript for custom development.
· Exceptional written and verbal communication skills in English (CEFR C2 or equivalent), with a focus on documentation and stakeholder engagement
Any Graduate