Design and develop workflows; build custom applications; develop mechanisms to automate manual processes; platform upgrades; migration to target state platform.
Research technical issues using vendor support procedures, web sites, and other troubleshooting methods.
Provide appropriate IT associates with technical training, support and secondary documentation for Jira applications.
Develop root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates.
Establish standards for measuring performance against process requirements.
Provide consultation on the use of re-engineering techniques to improve process performance and product quality.
Develop metrics that provide data for process management indicators for future improvement opportunities.
Required Skills
Good knowledge of DevOps best practices, AWS cloud technology & programming is required.
Scripting with at least one of the following languages: Groovy, Python, or Shell.
Strong fundamentals on programming to solve problems with at least one of the following languages: Python, Java, C++, C#, Ruby, or Golang.
Familiarity with Unix/Linux is required, Windows desired.
Good verbal and written communication skills.
Willingness and ability to learn new technologies.
Required Experience
Experience with Microsoft Windows and Linux administration
Working experience in HTML, JavaScript, Groovy script and Python
Experience in using/extending REST/API Services and Java scripts.
Experience creating Jira templates, custom issues and workflows, custom forms and attributes.
Experience with the Jira asset management system.
Experience in building dashboards and reports.
Jira self-hosted server to Saas cloud migration experience.
AWS experience and/or certification(s).
Education Requirements
Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field.