JIRA Data Center Administration

Certified Scrum Master - Highly Preferred

The Worker is responsible for performing computer systems analysis or development work. Work involves coordinating, planning and analysis of user requirements, procedures, and problems to automate processing or to improve existing systems.

This role may also be responsible for the following:

Configures and customizes JIRA Data Center and BitBucket for various agency needs
Provides system administration support for Atlassian tools such as (Jira, Bitbucket) & drive increased user adoption through continuous improvements within the toolset
Consolidates and prioritizes IT business needs related to JIRA implementation and documents updates needed
Maintains an intake process for organization’s staff to submit JIRA improvement needs
Maintains a backlog of JIRA implementation improvements needed
Works with project teams to create new projects as needed to satisfy new and existing business requirements
Optimizes and maintains established projects to improve performance and work processes leveraging JIRA best practices to implement Agile, Kanban, and other frameworks optimal configurations
Integrates JIRA with existing tools including PPM and BitBucket to support specific business requirements
Updates and integrates JIRA with new features and other tools within the Atlassian suite based on best practices to optimize usage across the enterprise
Customizes, workflows, screens, fields, issue types, dashboards, filters, and schemes to meet business requirements
Customizes the toolset to align with established projects roadmap and optimize integration with CAB processes
Manages user permissions for tools according to the needs of projects and teams
Identifies opportunities and implement automations as needed to improve workflows, streamline repetitive tasks, and improve efficiency
Researches, recommends, and configures plugins to enhance Jira/BitBucket functionality and meet specific business requirements
Recommends and implements appropriate permission schemes, groups, and roles based on department team structures and security best practices
Reviews and audits user accounts and permissions regularly to ensure compliance with security policies and maintain license limits
Performs training sessions and workshops to share knowledge and best practices with users and stakeholders
Provides technical support to end-users and other stakeholders, troubleshooting issues and providing guidance
Updates SOPs with system configurations, processes, and best practices
Coordinates with users, vendors, stakeholders, and other teams to implement system upgrades
Develops and maintains backup and recovery strategies for Jira, BitBucket, and installed plug-in data
Ensures project schedules are met, and/or re-negotiated, and approved by customer and Team Manager prior to target dates
Prepares memos and ad hoc reports upon request related to project statuses, performance measures, and other information requests
Participates in project and team technical and functional design and requirements meetings
Participates in development processes for all system modifications developed or supported by the team and looks for potential issues during the SDLC phases and communicates and recommends to management possible mitigation or contingency plans

Minimum Requirements:

Working experience in JIRA Data Center administration
Working experience in BitBucket Data Center administration
Experience using JIRA/BitBucket REST APIs for integration, complex workflows, screen modifications, permission schemes, and notifications
Experience designing and managing complex JQL and SQL queries
Experience performing user administration for installed Atlassian toolset (including JIRA and BitBucket) to support project teams
Experience troubleshooting JIRA/BitBucket issues and providing technical support to users
Experience providing training to technical and non-technical teams to use installed Atlassian toolset
Experience updating SOPs to document system configurations, processes, and best practices
Knowledge of Microsoft Office Suite
Jira Administration for Datacenter and Server certificate
Certified Scrum Master

Years

Experience

Working experience in JIRA Data Center administration

Working experience in BitBucket Data Center administration

Experience using JIRA/BitBucket REST APIs for integration, complex workflows, screen modifications, permission schemes, and notifications

Experience designing and managing complex JQL and SQL queries

Experience performing user administration for installed Atlassian toolset (including JIRA and BitBucket) to support project teams

Experience troubleshooting JIRA/BitBucket issues and providing technical support to users

Experience providing training to technical and non-technical teams to use installed Atlassian toolset

Experience updating SOPs to document system configurations, processes, and best practices

Knowledge of Microsoft Office Suite

Jira Administration for Datacenter and Server certificate

Certified Scrum Master