JIRA Administrator

· 8+ years of experience as JIRA Administrator.

· Strong experience in JIRA Configuration, Management, Integration, Support, Optimization.

· Strong experience in Agile and KANBAN Development frameworks and Project Management.

· Experience in writing custom JQL (JIRA Query Language).

· Good in communication.

Responsibilities:

Configuration and Management

· Install, configure, and maintain the Jira instance.

· Manage user accounts, groups, and permissions.

· Create and manage projects, boards, filters, dashboards, and reports.

· Configure workflows, issue types, screens, and custom fields.

· Manage security schemas and issue schemas.

· Ensure the availability and performance of Jira.

· Perform system and application administration tasks, including data backups and scheduled jobs.

· Test new versions of the tools and plug-ins to ensure compatibility.

Integration and Support

· Integrate Jira with other applications and tools.

· Provide technical expertise and training to users.

· Troubleshoot and resolve issues related to Jira.

· Communicate effectively with stakeholders and users.

· Monitor system health and performance.

Best Practices and Optimization:

· Implement and maintain best practices for Jira administration.

· Identify and lead best practice maintenance activities.

· Reduce customization, archive data, and perform user and group audits.

· Research and utilize industry-standard methods and techniques.

· Establish operational and environmental KPIs and dashboards.

Specific Skills:

· Familiarity with Agile and Kanban development frameworks and project management.

· Experience with IT Service Management and Incident & Problem management.

· Ability to troubleshoot and diagnose complex issues.

· Experience in writing custom JQL (Jira Query Language)