Java Technical Support

Roles Responsibilities:

Respond promptly to client queries via phone email or chat

Diagnose and troubleshoot basic technical issues related to Java and Spring applications

Document support tickets including detailed issue descriptions and steps taken to resolve them

Escalate complex issues to L3 support when necessary

Monitor system performance and report any anomalies

Provide regular updates to clients on the status of their issues

Maintain knowledge base articles to assist in troubleshooting recurring issues

Required Skills and Qualifications:

Basic knowledge of Java and Spring frameworks

Strong problem-solving skills and attention to detail

Excellent communication skills both written and verbal

Ability to work in a 24/7 support environment

Customer focused with the ability to manage client expectations effectively

Experience with ticketing systems and support tools