Java Technical Lead

Job overview:

The L1 / L2 Support Technician is the first point of contact for clients experiencing technical issues with Java and Spring based applications.

This role involves providing 247 support to ensure uninterrupted service and quick resolution of technical problems.

Roles Responsibilities:

Respond promptly to client queries via phone email or chat
Diagnose and troubleshoot basic technical issues related to Java and Spring applications
Document support tickets including detailed issue descriptions and steps taken to resolve them
Escalate complex issues to L3 support when necessary
Monitor system performance and report any anomalies
Provide regular updates to clients on the status of their issues
Maintain knowledge base articles to assist in troubleshooting recurring issues

Required Skills and Qualifications:

Basic knowledge of Java and Spring frameworks
Strong problem-solving skills and attention to detail
Excellent communication skills both written and verbal
Ability to work in a 24/7 support environment
Customer focused with the ability to manage client expectations effectively
Experience with ticketing systems and support tools