Description

 

  • Incident, Service request triage and resolution
  • Problem Management
  • Change Management – Pre and Post Validation, Support App Deployment
  • Application and Batch monitoring
  • Continuous Service Improvement
  • Support and management of system outages via the published major incident management process
  • Perform post-release start-of-day checks as appropriate
  • Liaison across business and users to resolve users support issues
  • Efficient implementation of identity management privileged access provisioning
  • Perform trending & root cause analysis of issues
  • Compliance to audit, regulatory and GIS Standards requirements – risk aware and focused
  • System stability monitoring
  • Application & server restarts
  • Support of system outages, fixes and enhancements
  • Analyze automation failures, identify root cause of failure and work with L3, Integration and application owners

Qualifications:

  • 5+ years in Java, Microservices, Kubernetes, Kafka, DataStage, Mark logic, Oracle, SQL experience required.
  • Primary: 5+ years of experience Unix Shell scripting and DataStage/ETL, Oracle SQL
  • Good knowledge in Unix, Linux, Windows servers, Autosys, Web logic, Toad, SQL Server
  • Familiarity with ITIL concepts & at least one Service Management tool (ServiceNow, BMC Remedy etc...)
  • Knowledge base maintenance

Mandatory skills

  • Unix/SQL/DataStage and Java

Key Skills
Education

Any Gradute

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