Java Production Support

• Investigate and drive support resolution with senior external clients. internal stakeholders and other Marquee engineering teams Serve as point of escalation for support issues from L1
• Automate manual processes to increase efficiency and reduce risk.
• Participate in on-call rotations and respond to incidents as needed.
• Continuously improve processes and systems to increase reliability and reduce risk.
• Influence and suggest improvements on roadmap for enhancing Marquee client experience.
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. [Senior Role]
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Work closely with the engineering team to drive resolution of client issues.

Qualifications:

• Experience for Senior: 4 - 8 years

Must Have Skills

• Primary Skill
  • Willing to execute on support issues while also building out the function and automating resolution of repeat issues
  • Presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
  • Basic knowledge Of SQL
  • Basic knowledge Of UI and API integration
  • Creating scripts for debug tooling
  • Debugging API calls, writing quality-of-life snippets for clients
  • Hands on experience in programming languages - Java
• Secondary Skills
  • Experience with working in UNIX environment
  • Hands on experience in scripting languages Shell script or Perl
  • Basic knowledge of RDBMS environments such as Sybase ASE/IQ, Oracle or DB2 etc