Java Application Support Lead

Experience:

• L1 & L2 Support: Minimum of 10+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
• Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
• Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.

Technical Expertise:

• Deep understanding of cloud-native application support in AWS.
• Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).
• Strong troubleshooting and RCA skills, especially in production environments.
• Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.
• Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.
• Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.

Problem-Solving & Troubleshooting:

• Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.
• Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.

Soft Skills:

• Strong leadership and mentoring capabilities.

• Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.

• Attention to detail and a proactive approach to identifying and solving problems.

• A strong sense of ownership and accountability for the stability and reliability of production systems.

Shift Requirement:

• This position requires the flexibility to work in rotating shifts to ensure 24/7 support coverage, including nights, weekends, and holidays as required