IVR Developer

We are seeking a skilled IVR Developer with expertise in NICE CXone and Studio Scripting to join our team. 

This role focuses on developing and enhancing the Interactive Voice Response (IVR) system, ensuring seamless integration with various systems and APIs to improve customer service interactions.

Key Responsibilities:

1. Develop, configure, and maintain IVR systems using NICE CXone Studio.
2. Design, implement, and test Studio Scripting logic and workflows to deliver seamless customer service interactions.
3. Collaborate with cross-functional teams to integrate REST APIs with the IVR system for data exchanges and third-party integrations.
4. Troubleshoot and resolve issues related to the IVR system, REST APIs, and integrations.
5. Optimize IVR performance and user experience through continuous monitoring and improvement.
6. Collaborate with product and business teams to understand requirements and implement features that enhance customer satisfaction.
7. Maintain detailed documentation of system architecture, development processes, and technical solutions.

Required Qualifications:

• Proven experience with the NICE CXone platform and Studio Scripting.
• Strong understanding of REST APIs and experience integrating them within IVR systems.
• Knowledge of IVR design best practices, customer journey mapping, and call flow scripting.
• Experience working with cloud-based systems and telecom infrastructure.
• Ability to troubleshoot and debug complex system issues.
• Excellent communication skills and the ability to collaborate with cross-functional teams.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience with version control systems (e.g., Git, SVN).
• Familiarity with Agile development methodologies.
• Familiarity with .NET.
• Any IVR workflow design experience is a plus