Requirements:
· Minimum 8+ years of experience in IT service management, with a focus on ITIL process consulting.
· In-depth knowledge of ITIL, ISO, and CMMI processes and best practices.
· Proven experience leading process audits, assessments, and improvement initiatives.
· Excellent consulting, leadership, and communication skills.
· Ability to work effectively with stakeholders at all levels.
· Strong analytical and problem-solving skills.
· Experience with ITSM tools and technologies.
· ITIL Expert or Master certification.
· ISO/IEC 20000 or CMMI certification.
· Bachelor’s degree in computer science, Information Technology, or related field.
· Certification in ITIL v3
Bachelor’s degree in computer science