IT UX Product Designer

Job Description

We are seeking a contract UX Product Designer to join our UX Product Design team, focusing on customer self-service experiences across multiple lines of business (Auto, Home, Renters, etc.)—with an emphasis on billing, payments, and policy changes.

In this role, you will design user-centered solutions that emphasize ease of use, follow best-in-class interaction design practices, and deliver optimal user experiences. You’ll have autonomy within your product team(s) while collaborating closely with a mature UX organization that includes content designers, product designers, and user researchers.

You will act as the advocate for the end user, sharing your designs early and often, incorporating constructive feedback, and maintaining established UX and brand standards in all visual, interaction, and motion design work.

Key Responsibilities

Work in an agile environment with a distributed team—participating in daily ceremonies and partnering with content designers, product owners, engineers, business stakeholders, marketers, analysts, and researchers.

Analyze complex product requirements and design innovative solutions that address user and business needs while exceeding expectations.

Collaborate with researchers to identify, conduct, and integrate user feedback through immersive research, concept testing, and usability studies.

Coordinate across multiple projects and work streams to ensure a consistent and seamless experience within a complex product ecosystem.

Synthesize information and feedback from multiple stakeholders, including finance, business SMEs, and process owners, into actionable design insights.

Clearly articulate design decisions to peers, stakeholders, and senior leadership.

Qualifications

Bachelor’s degree or equivalent experience.

3+ years of UX/Product Design experience.

Hands-on experience with FIGMA.

Proficiency in at least two of the following disciplines, with familiarity in the others:

Visual Design

UX Design

Prototyping

Information Architecture

Front-End Development

User Research

Experience with Agile, Design Thinking, Lean UX, and Human-Centered Design methodologies.

Strong communication skills (written, verbal, and presentation).

Ability to translate moderately complex content into user scenarios, flows, and diagrams.

Proven track record of collaborating with cross-functional teams.

Online portfolio with relevant UX work and/or case studies.

Experience in insurance claims is a plus.