IT Technician

The Client Technologies Technician (Intermediate) provides second-tier technical support, configuration, and maintenance of packaged and custom business applications within client. The role supports enterprise applications such as ERP, CRM, HRIS, Student Information Management Systems (SIMS), and Learning Management Systems (LMS). The technician is responsible for troubleshooting, application deployment, and providing consistent updates to IT leadership.

Essential Duties & Responsibilities

• Configure, implement, and deploy packaged and custom applications.
• Provide 2nd-tier application support for enterprise and line-of-business (LOB) systems.
• Troubleshoot application performance issues and resolve deficiencies.
• Assist with Active Directory, Group Policy, SCCM, and endpoint management.
• Support VPN connectivity, remote desktop solutions, and MDM tools (Intune preferred).
• Administer and troubleshoot Microsoft 365, Windows 10/11, and collaboration tools (Teams, Zoom).
• Utilize ServiceNow (or similar ITSM platforms) for incident, problem, and change management.
• Write and execute basic PowerShell scripts for automation and troubleshooting tasks.
• Document technical processes and provide weekly status reports to IT supervisors.
• Collaborate effectively with internal departments to ensure smooth technology operations.
• Evaluate and recommend packaged application solutions as needed.
• Maintain compliance with FLVS quality assurance standards and IT best practices.

Minimum Qualifications

• Education: Associate’s or bachelor’s degree in computer science, Information Technology, or related field.
• Equivalent technical institute degree/certification or equivalent work experience accepted.

Experience:

• Minimum of 2 years in software/application delivery and technical support.
• Hands-on experience with:
• Windows 10/11, Microsoft 365
• Active Directory, Group Policy, SCCM
• ServiceNow or equivalent ITSM tools
• VPNs, Remote Desktop, Intune/MDM solutions
• PowerShell scripting (basic automation & troubleshooting)
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Strong troubleshooting and customer service experience.

Soft Skills:

• Effective communicator with strong documentation and reporting skills.
• Reliable, detail-oriented, and efficient with deadlines.
• Ability to work independently and collaboratively in a remote setting