IT Technician II

Job Description:

• Are you a career Technical IT Professional who enjoys navigating IT in a world class IT Environment? Do you have a proven track record of successfully supporting the most important people in a company with efficient and effective IT service? If so, we are hiring customer-centric IT Desktop Technicians and IT Professionals that can provide IT Services to our C-Level executives for all their IT experience needs. This position requires excellent communication skills and the ability to process technical situations quickly and return actions to accomplish the needed goals. 
• We are looking for highly motivated, positive people with can-do attitudes to help our team make the most important leaders in our Fortune 200 company successful.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide IT services to C-Level Leadership and their direct staff.
• Establish trust and confidence with C-level executives and their direct staff.
• Understand the unique needs of C-Level users, develop actions to deliver the experience.
• Partner and facilitate action items with the broader IT Enterprise Service Organizations to
• Work and collaborate in a world class team of C-Suite Technicians and Professionals
• Develop, author, and revise standard operating procedures for C-Suite IT
• Flexible with work hours to accommodate core and off hour events.
• Ability to operate and travel (domestic and international) between different sites and locations

Required Skills:
Technical:

• Adept at assessing a situation for severity, urgency and responding appropriately.
• Proven efficiency at implementing working and lasting solutions to technical problems.
• Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.
• Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast-paced corporate office environment.
• Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration
• Can quickly learn and understand modern and current technologies to deliver effective solutions.
• Ability to develop the needed IT Solutions to deliver an executive event.
• Adept with PC/Mac and Mobile technologies, unified communications, and conferencing technologies, both software and hardware
• Broad working knowledge of networking, storage, and server technologies
• Experience establishing, administrating, supporting and sunsetting IT Services for HW/SW

Soft:

• Exceptionally responsive and customer service and satisfaction oriented
• Excellent written and verbal communication skills
• Confident and respectful presence
• Can retain composure under high stress and critical situations.
• Ability to gauge clients to determine the appropriate amount of interaction when providing service.
• Adept at determining severity and urgency of a given situation to properly prioritize and address multiple situations in sequence of criticality.
• Skilled at adapting to and managing a wide range of personalities and temperaments to stabilize critical incidents and situations.
• Self-motivated and task oriented

PREFERRED:

• 2+ years of experience in an IT support position working in a large corporate environment.
• 1+ years working as dedicated support for C-Level Leaders and their staff.
• 1+ years working in a role that requires effective interpersonal communication skills.
• Experience supporting major Executive events (i.e.: Quarterly Earnings Calls, Board of Directors Meetings, and Global All Hands Meetings)
• Served as a regular technician for a CEO or member of the Executive Leadership Team

Education: 

• HS Diploma
• Technical certifications are a plus