IT Technician

Responsibilities:

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.
• Troubleshoot user accounts
• Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

Must have skills:

• Over 5 years of experience in providing onsite hardware support including but not limited to installation, and servicing and repairing systems and equipment.
• Over 3 years of experience in PC/Desktop, Laptop, and Monitor repair/break-Fix.
• Over 5 years of experience in Windows 10 & 11.
• Experience in software support