IT Systems Administrator

We're seeking a motivated and detail-oriented System Administrator to join our growing IT team here at Client.
This role is ideal for someone with approximately 3 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities:

• Advanced Troubleshooting and Technical Support:

Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at Client. (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.

• Collaboration & Coordination:

Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
Serve as a point of contact for Client's FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.

• Executive Support:

Providing premium and proactive technical assistance to Client's senior leadership, executives, and their administrative staff.

• Asset Management and Documentation:

Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
Assist with asset management, including tracking inventory of hardware and software.

• Process Optimization:

Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences

• Knowledge Base Development and Maintenance:

Create and publish knowledge base articles for complex or Client issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance

Qualifications

• Minimum of 3 years of work experience providing front-line IT support or systems administration work
• In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
• Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Strong knowledge of IT security best practices and compliance standards