Description

As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities

  • Image and deploy hardware/software for new hires and acquisitions.
  • Recover and re-image existing hardware for re-deployment.
  • Follow all escalation procedures according to service level agreement
  • Use remote control tool to assist end users when needed
  • Provide an accurate record of each call in incident management tracking tool
  • Anticipate customer needs and proactively identifies solutions
  • Plan, prioritize, organize and complete work to meet established objectives

Key Skills
Education

Any Gradute

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