IT Support Specialist

Key Responsibilities:

• Serve as the initial point of contact for technical issues related to desktop, laptop, mobile, and peripheral devices across the organization.
• Support the installation, configuration, and routine upgrades of hardware and software, ensuring all changes align with company standards and are completed on schedule.
• Assist in the administration and upkeep of Active Directory, including user accounts and group policies.
• Provide support for cloud-based services, particularly within Microsoft Azure and Entra environments.
• Offer application-level assistance for commonly used tools such as Microsoft Office Suite, ERP systems, and various design software packages.
• Deliver hardware support across a range of devices including PCs, tablets, smartphones, printers, and network peripherals; includes help with mobile app installations and Wi-Fi troubleshooting.
• Provide technical assistance to users at headquarters and across remote work locations, including home offices, branch offices, and job sites.
• Create and maintain clear, detailed documentation for all supported systems and workflows.
• Respond to cybersecurity alerts and events swiftly and responsibly.
• Contribute wherever needed to ensure the team's success — a flexible, team-first attitude is essential.

Key Requirements and Technology Experience: 

• Key skills; Technical support,  network/server maintenance, repair, Hardware, Software
• Associate Degree in Information Systems, Computer Science, or a related technical field.
• Experience with networking fundamentals, virtualization, and cybersecurity incident handling is highly desirable.
• Ability to lift, carry, and install computing equipment, including monitors and compact printers.
• Microsoft Office Suite
• Windows Operating Systems and Imaging Tools
• Android and iOS Device Support
• Active Directory / Microsoft Entra ID
• Office 365 Administration
• SharePoint Configuration and Support