IT Support Specialist

Responsibilities:

• Support the core IT infrastructure in the Los Angeles office
• The initial point of contact for Los Angeles employees seeking technical assistance over the phone, in person, via email, and/or through the helpdesk ticketing system
• Provide remote support for our Dallas, NY, Asia, and London offices during Los Angeles business hours
• Provide Level 1/Level 2 support for hardware and software systems (VMWare, Windows, Microsoft Office, Adobe, WebEx, etc.)
• Potential support for high-touch devices such as senior executive home offices and personal technology
• Potential remote hands supporting enterprise hardware including (servers, storage, and networking equipment)
• Support administration of Microsoft Server 2016/2019/2022, AD, DNS, DHCP, DFS, Exchange, and VSphere
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems (VMWare, Cisco, Microsoft)
• Evaluate new hardware and software technologies for use in the office and remotely
• Provide troubleshooting assistance for a complex telecommunications environment
• Build and deploy physical desktops, virtual machines, laptops, and mobile devices
• Support office moves/adds/changes
• Assist in the setup and support of audio/visual conferencing equipment
• Provide other on-call responsibilities, duties, or special projects as assigned by management

Qualifications:

• Bachelor’s degree (computer science or engineering discipline is preferred)
• Energetic, dependable, adaptable individual
• Able to work extended hours on occasion and be available to accept and work problem calls outside of normal office hours as directed by management
• Strong problem solving and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively
• Ability to prioritize and work on multiple projects
• Ability to work well under pressure while keeping a professional demeanor
• Ability to support very demanding end users and critical technologies
• Excellent organizational and time/task management skills
• Proficient in Windows 10 and Office 2016/2019/2021/365

Additional Skills:

• Exposure to ticketing systems
• Basic networking knowledge
• Security minded experience
• Exposure to data encryption technologies.
• Exposure to VMware Administration (VSphere and VMView)
• Exposure to Microsoft Servers, VSphere, Cisco, WebEx
• Demonstrated capacity for project planning and documentation
• Exposure to Cisco Telecommunication Systems
• Certifications (i.e. CompTIA A+, Microsoft MCSA and/or MCSE, Cisco CCNA)