IT Support Specialist

Key Responsibilities:

● Provide technical assistance for resolving hardware, software, and network-related issues.
● Monitor and manage support requests through the ticketing system and ensure timely resolution.
● Install, configure, and maintain laptops/desktops and their operating systems (Windows, Linux, Mac).
● Troubleshoot MS Office, G-Suite, MS Outlook, Crowdstrike , printer configuration, and basic L1 network issues.
● Run diagnostic tools to identify root causes and take corrective actions.
● Configure and manage VPNs, content filtering tools, and endpoint security software such as Crowdstrike and DLP.

Preferred Skills and Experience:
● 2–3 years of relevant experience in IT support, helpdesk, or service desk operations.
● Hands-on experience with Windows, Linux, and Mac environments.
● Strong understanding of networking fundamentals (TCP/IP, drive mapping, data sharing).
● Familiarity with ticketing systems and monitoring tools.
● Knowledge of ITIL framework and service delivery best practices.
● Experience with tools such as Fortinet firewall, Crowdstrike, Ivanti, BitLocker, and DLP solutions.
● Excellent communication, time management, and interpersonal skills.
● Willingness to work in rotating shifts including nights and weekends

Certifications such as A+, N+, or any hardware/networking courses are a plus.

Interested candidates can send their resume - d.srimantini@imeritconsultant.net