IT Support Specialist

Responsibilities: 
Providing remote and onsite technical support, maintaining client infrastructure, handling escalations, participating in projects, creating technical documentation, and staying updated on new products.

Qualifications:

• College diploma in Computer Systems Technology or related field.
• 5 years of experience in an IT support role, preferably for an MSP.
• Experience with Microsoft Windows Server administration, Microsoft Azure Cloud Computing Services, Microsoft 365 (Exchange, SharePoint, OneDrive, Intune, etc.), Firewalls, PSA, and RMM software.
• Strong problem-solving and customer service skills.

Skills Candidates Should Have:

• Experience with Microsoft Windows Server administration
• Experience with Microsoft Azure Cloud Computing Services
• Experience with Microsoft 365 (Exchange, SharePoint, OneDrive, Intune, etc.)
• Experience with Firewalls (preferably WatchGuard)
• Experience with PSA and RMM software
• Strong problem-solving and customer service skills
• Excellent communication skills
• Certifications such as MCSA, MCSE
• Familiarity with accounting firm applications