Description

Responsibilities:-
• Acts as 1st line/tier of GIS technical support for GDOT
• Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
• Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
• Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
• Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
Assists team with GIS upgrades, projects, and provides on-call supports needed
• Develops, updates, or maintains system/technical documentation as needed
• Develops GDOT GIS User Group, resources, and assists in training material creation

Key Skills
Education

Any Graduate

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