IT Support

We are looking for experienced Production Support Assistants with a strong background in non-technical support roles for a reputed organization in Pune. This is not a Business Analyst (BA) role. Key Requirements: Must have cleared Pre-Employment Requisites (PREP). Minimum 5 years of relevant experience in production support. Familiarity with LMS (Loan Management System) and LOS (Loan Origination System) is mandatory. Ability to handle escalations, support end-users, and coordinate with internal teams. Strong communication and coordination skills. Ability to document and track issues effectively. Work Schedule: 5-day working week (any 5 days, including Saturday or Sunday). Rotational Shifts: 10:00 AM – 7:00 PM 2:00 PM – 11:00 PM Key Skills: Production Support Issue Tracking and Escalation Management Awareness of LMS and LOS Non-technical Stakeholder Coordination Shift Flexibility "