IT Support

Description/Comment: Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

AA or other 2 year technical degree in related discipline and 1 year of related experience

Optional: Comptia certification is PLUS

Equivalency: Associate’s Degree and 1 year of experience.

A relevant professional certification can be substituted for an Associate's Degree.

Special Requirements Must be available for all shifts – 1st shift (7:00am – 3:30pm) 2nd Shift (3:30pm – 11:30pm), and 3rd Shift (11:30pm – 7:30am) with rotating weekends.

Department will determine shift after training.

Mostly remote role, no set schedule to be onsite.

Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications

Experience doing technical support over the telephone and/or in chat

Experience with troubleshooting Windows clients

Experience working remotely

What are the top 3 items the Hiring Manager is looking for? Customer service. Call center. Technical support (Windows).