IT Support Engineer

Responsibilities:

- 3+ years experience providing onsite support in an enterprise environment

- Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.

- Diagnose and troubleshoot complex issues related to operating systems, applications, network connectivity, server operations (basic), and security software.

- Utilize remote desktop tools and other diagnostic utilities to analyse and resolve technical problems efficiently.

- Perform in-depth troubleshooting, including log analysis, system configuration modifications, and application debugging

- Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch distribution methodologies in an enterprise environment

- Extensive experience with Microsoft 365 product family

- Basic Knowledge Microsoft Authenticator and Okta Verify for troubleshooting any login issues

- Knowledge of Meeting Room setup and configuration

- Working knowledge of Active Directory and secure LDAP

- Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)

- Collaborate with L3 support and other IT teams to resolve complex or cross-functional issues.

- Very strong working knowledge of Windows 10 and higher

- Very strong working knowledge of MAC’s (including JAMF/JAMF Pro and Jamf Connect

- Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies

- Working knowledge of MDE and Other security principles.

- Working knowledge of MDM.

- Experience with BitLocker disk encryption

- Document all troubleshooting steps, resolutions, and configurations accurately in the ticketing system