Description

About Job

  • Proven experience in OS reimaging / reset, laptop configuration, and profile configurations.
  • Configure user profiles and ensure seamless integration.
  • Provide global support to end-users, addressing technical issues and ensuring smooth operations.
  • Communicate effectively in English with clients and team members.
  • Support Microsoft clients during the onboarding process, ensuring all technical requirements are met.
  • Ability to work rotational shifts.
  • Managed Asset inventory .
  • Strong problem-solving skills and attention to detail.
  • Handle the issues/request reported through ticketing tool within agreed SLAs.
  • Update Log notes in ticketing tool and reply to user in timely manner.
  • Documentation in tickets & Incident analysis is the priority.
  • You should handle Voice and Non-Voice tickets simultaneously.
  • Troubleshooting issues related to O365, VPN, Browser, Intune, SharePoint & OS related
  • First level support for users regarding password reset, account unlock & other queries.
  • Trouble shooting issues related to business specific applications.
  • Able to work independently in assigned tasks & actively participate in small projects.
  • Collaborate with other teams and provide correct information, also escalate through proper channel & categorize the tickets correctly.

 


 

Key Skills
Education

Any Graduate

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