IT Support Analyst

Experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
2. Basic server room / IT infrastructure understanding (e.g., rack-and-stack).
3. Understanding of corp. networking (e.g., LAN/WAN, VLAN, VPN).
4. Basic understanding of hardware asset management principles.
5. Customer service skills.

Technologies:
- Microsoft Windows OS
- Ticket management system

Required Education:
High School Diploma or equivalent.
• 5+ years of experience in IT, Engineering Support, or related area.
• 3+ years of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging)