IT Support Analyst

Job Description

Job Description: Top 5 Required Skills (These are not preferred skills. If the candidate does not have these required skills, they will be rejected completely)

1. Experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
2. Basic server room / IT infrastructure understanding (e.g., rack-and-stack).
3. Understanding of corp. networking (e.g., LAN/WAN, VLAN, VPN).
4. Basic understanding of hardware asset management principles.
5. Customer service skills.

Technologies: What does this temp must know to perform the required job duties (These are not preferred technologies - If they do not have these technologies they will be rejected completely)
- Microsoft Windows OS
- Ticket management system

Required Education:
Required Years of Experience

High School Diploma or equivalent.
• 5+ years of experience in IT, Engineering Support, or related area.
• 3+ years of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).