IT Support Analyst

• Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front and Middle Office in the FIC department
• Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment
• Crisis Management with communication to end-user and senior management 
• Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book
• Communicate with users regarding application outages and upcoming events like release, project
• Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London
• Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps)
• Respect internal IT norms, standards and processes
• Timely reporting of production and project status to client and IT management.
• Effective and efficient, oral and written communication with various audiences at appropriate levels
• Partner with development teams (NY/Paris) on release management
• Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users
• Effectively manage the Client Relationship with the end user community

Required: 

• Good understanding in Risk calculation and derivatives Pricing 
• Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc)
• Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties)
• Experience in financial products (Fixed Income) / financial industry business processes / trading system
• Strong analytical skills, follow-up capability and problem-solving ability.
• Flexible and adaptable to new environments.  Quickly learn new systems/products.
• Can communicate clearly and excellently with a wide variety of people/functions (verbal/written)
• Flexible and adaptable to new environments.  Quickly learn new systems/products.
• Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.
• Autonomous, capable of prioritizing tasks and multi-tasking projects.
• Team-oriented, client-focused and open to different ideas/viewpoints. 

Desired/ Plus:

• Strong knowledge on Interest Rates Derivatives (Swaps, Futures, Options, Forwards) and fixed income products.

Technical skills

Required:

• Competency in SQL and databases (Oracle, MicrosoftSqlServer, Sybase)
• Knowledge on Client/Server application
• Comfortable working on Windows/Unix environments
• Competency in Microsoft Office applications (e.g. Excel)
• Middleware experience (Tibco, RMDS, FIX)
• Agile development methodologies and tools (Jira, Service Now, GIT)