Description

  • Strategically guide the managed services programs, tracking schedules to ensure timely delivery within budget and meeting customer standards and contractual obligations.
  • Lead, mentor, and manage diverse managed team of IT professionals, fostering an environment of professionalism, innovation, and excellence.
  • Partner with TRC finance, and Customer’s contract and procurement management to ensure effective program support, with a focus on customer satisfaction and service integrity.
  • Direct the technical strategy and establishing best IT/OT Service practices.
  • Encourage a culture of continuous learning and improvement, keeping ahead of industry trends and integrating new technologies and methodologies as appropriate.
  • Maintain clear communication across all managed services teams and departments, ensuring strategic alignment with broader company goals and priorities.
  • Display adaptability by taking on additional responsibilities as needed, proactively responding to changing business and management demands.
  • Respond to customer inquiries and related correspondence.  Provide input to schedulers, procurement and contracts for look-ahead coordination, and manage staffing to ensure customer satisfaction and schedule compliance

 

SkillsNo. of Years of ExperienceDetailed Write Up
Total No. of Years of Experience  
PMI PMP Certification  
Experience as a Program Manager with a Minimum of 10 years in IT or OT Services Support, with extensive experience in developing custom solutions and providing high level customer satisfaction. At least 5 years in a leadership role managing diverse, multidisciplinary teams.  
Bachelor’s degree in computer science, engineering, or related field. Master’s degree preferred.  
Experienced in creating and managing team budgets and financial forecasting.  
Working knowledge of how schedules work with ability to interpret and use Gantt chart-based data from such tools as P6 and MS Project.  
Ability to track multiple tasks over long periods of time ensuring customer change management and business rhythms are not disrupted.  
Proficient in managing hybrid teams and contracted personnel.  
Demonstrated success in delivering complex managed services on time and within budget.  
Excellent written and verbal communication skills with the ability to working alongside other program management to transform business requirements into high-quality service solutions.  
Outstanding leadership and team-building capabilities, skilled at motivating and guiding teams through complex customer environments and business cycles  
High degree of adaptability, capable of shifting focus to meet evolving business and management needs.  
Strategic and analytical thinker with the capacity to make data-driven decisions and address challenges efficiently.  
Strong experience with cloud-based and on-premises solutions is required.  
Capable of maintaining a high energy level to handle a dynamic, fast-paced workload  
Excellent organizational skills  
Prefer: Preferred certifications include Project Management Professional (PMP)  
Prefer: Experience in working with OT and IT based technologies for a large electric utility and Telecom Network technologies.  
Prefer: Knowledge of programmatic processes such as ITIL.  
Prefer: Experience in support of the Utility Industry  
Prefer: ServiceNow Project Management System Experience  
Prefer: CMMi Program Management Experience  

Key Skills
Education

Any Gradute

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