Description

  • WORKS UNDER LIMITED SUPERVISION in the administration, planning, installation, CONFIGURATION, maintenance, and support OF COMPUTER HARDWARE, SOFTWARE, printers, AND NETWORK CONNECTIVITY.
  • UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED.
  • MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS, AND LOGIC BOMBS.
  • PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTION-BASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTION SWITCHES.
  • PROCESSES INVENTORY AND  MAINTENANCE REQUESTS FOR COMPUTER  SYSTEMS AND PRINTERS ON THE NETWORK.
  • CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENT ACROSS ALL AGENCY REGIONS OF SC.
  • ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES.
  • UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS AND CONDUCTS PASSWORD RESETS AND SYSTEM CONFIGURATION UPDATES USING SCCM.
  • Additional Required Deliverables Include:
  1. Documentation 
  • Technical  
  • User Documentation 
  1. Knowledge Transfer 
  • Technical Training 
  • User Training 
  • Official Knowledge Transfer Sessions 
  1. Screen sharing  
  2. Recorded 
  3. Weekly Status Reports to Hiring Manager
  • Accomplished 
  • Planned 

 

 

 

Required Skills (rank in order of Importance):

  • experienced in enterprise desktop support and customer service.
  • skilled in desktop administration for windows 7 and windows 10.
  • Demonstrative abilities to troubleshoot desktop, printer, network and mdm iPhone ISSUES.
  • Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities
  • Must be able to efficiently perform remote and onsite technical work. Could be supporting people at different sites.
  • must be able to update user and system information in active directory and sccm.
  • IT network, virtual environments, Database, and storage     
  • WINDOWS 10 or 11 ENTERPRISE

 

  • GPO (Windows Group Policy Object) Administration
  • Windows Security - Group Policy
  • VoIP
  • Windows SERVER 2019
  • M365

 


 

Key Skills
Education

Any Gradute

Back To Jobs