Description

Roles and Responsibilities

  • Install, configure, test, maintain, upgrade, patch, monitor, and troubleshoot networking hardware, software, networked peripheral devices.
  • Monitor and test network performance and provide network performance statistics and reports Leveraging toolkits like Solarwinds, Dynatrace and Nexthing
  • Receive, respond, and resolve incoming incidents and requests under agreed SLAs.
  • Perform remote analyze, diagnosis, and resolution of complex network problems for a variety of end users
  • Recommend, schedule, and perform network improvements, upgrades, and repairs
  • Practice network asset management, including maintenance of network component inventory
  • Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data
  • Liaise with, and provide training and support to, help desk support staff on network issues.
  • Perform network equipment updates and respond to security audits
  • Perform system backups and recovery
  • Operational experience with or immediate on the job training in Zscaler, DNAC and Palo Alto Networks security equipment will need to be achieved.

 

Qualifications Required:

  • BE, MSc, MCA, Computer Science or related discipline.
     

Experience (Years): Minimum 4 years related experience
 
Technologies required:

  • Experience working on DNAC and ISE (Cisco). Expertise on security (Palo Alto), wireless technologies (Aruba), VPN (Zscaler) will be definitely be a plus
  • Extensive technical knowledge of Cisco network operating systems and technologies, protocols and standards, networking hardware and software solutions including but not limited to
  • Ability to operate network component analyzers, scanners, and testers.
  • Hands-on network troubleshooting experience.
  • Good understanding of ITIL processes and best practice
  • Fluency in English, both written and spoken
  • Must be highly-motivated and have a positive attitude
  • Excellent listening and customer service skills
  • Excellent communication, interpersonal and organizational skills
  • Must be a team player  
  • Must be mature and tactful
  • Understanding of SLA terms
  • Proven track record working in a global and multicultural environment

Key Skills
Education

Any Gradute

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