Description

Key Skills: Cloud Migration, Desktop Application, IT Infrastructure, Troubleshooting, MCSE, ITIL.

Roles and Responsibilities:

  • Manage IT server operations for the Hyderabad site and support operations from Pune.
  • Lead incident and problem management for the server domain, ensuring SLAs are met.
  • Act as the primary point of contact for all Hyderabad-based server platform business support activities, coordinating with business units, vendors, and IT teams in India and the US.
  • Monitor overall server platform performance, ensuring accountability for identifying and escalating problems.
  • Provide technical guidance and collaborate with vendors and system support units to resolve complex server-related issues.
  • Serve as an L3 escalation point for end-user computing issues (hardware/software).
  • Administer and troubleshoot Active Directory configuration and routine server tasks.
  • Coordinate with the core team for antivirus, DC, DNS, and DHCP-related activities.
  • Understand and support MS Exchange-based messaging architecture.
  • Provide hands-on support for:
  1. Storage systems (Dell EMC NAS, SAN)
  2. Backup solutions (e.g., Rubrik)
  3. Virtual environments (VMware)
  4. Server hardware and RAID configuration
  5. SQL Database clustering
  • Document and manage all changes and problems, ensuring production is not impacted.
  • Handle budgeting tasks, monthly accruals, and SLA definitions with business stakeholders.
  • Coordinate Blackberry/smart device configurations with global IT teams.
  • Create and maintain ISO 27001 and ISO 20000 documentation.
  • Address Citrix and Azure VDI-related issues and support environments.
  • Act as SPOC for internal/external audits and ensure audit compliance.
  • Collaborate with IT procurement teams to manage server platform-related purchases.
  • Conduct monthly/quarterly vendor performance reviews.

Experience Requirement:

  • 6-7 years of total IT infrastructure experience.
  • 3-4 years of experience specifically in BPO/ITES environments.
  • Hands-on experience with server operations, virtualization (VMware), storage, backup systems, and server hardware management.
  • Exposure to ISO documentation practices and audit processes.
  • Willingness to work in shifts aligned with US/India business hours.

Education:  Any Post Graduation, Any Graduation

Key Skills
Education

Any Graduate

Back To Jobs