Description

Key Responsibilities:

Technical Support:

  • Respond to user inquiries via phone, email, or in-person.
  • Diagnose and resolve hardware, software, and network issues.

Incident Management:

  • Record and track incidents and service requests using a ticketing system.
  • Prioritize and escalate issues as necessary to ensure timely resolution.
  • Follow up with users to ensure issue resolution and customer satisfaction.

Key Skills
Education

Any Graduate

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