IT Director Systems Support (Full Time-USC or Green Card Holder)

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IT Director Systems Support (Full Time-USC or Green Card Holder)

Location: Kansas City, Missouri, United States (Hybrid)

Job description

Must be USC or Green Card Holder.

REQUIRED SKILLS

10 years of management experience of technology teams.

Experience in Escalation Management and Incident Response in a high growth software/hardware technology organization.

Knowledge of Infrastructure provisioning and management.

Background in troubleshooting incidents within a production environment.

Able to develop strong working relationships across matrixed teams.

Project management skills in order to lead cross-functional collaboration to achieve results.

Demonstrable experience leading, developing and coaching a 24x7 team. Experience with a global environment is highly preferred.

Preemptive problem-solver, engaged both strategically and tactically.

Complete focus on customer success with a consultative approach.

Strong ownership attitude and a track record of taking responsibility for problems and pushing through to resolution.