IT Customer Relationship Manager

Desired Skills to Partner with Districts:

• Bachelor's degree or six (6) years or more of related experience. (6yrs) • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs) • Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs) • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs) • Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs) • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs) • Ability to connect strategy to execution; Strategic thinker. (10yrs) • Experience in Product Line planning, development and management. (10yrs) • Understanding of VDOT's Organization Structure to include Districts and Central Office.

Skill

Required / Desired

Amount

of Experience

Bachelors degree or six (6) years or more of related experience in a role within Information Technology.Required6Years

Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)Required5Years

Strong communication skills in writing, speaking and presenting with leadership of all levels.Required10Years

Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.Required10Years

Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.Required10Years

Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.Required10Years

Ability to connect strategy to execution; Strategic thinker.Required10Years

Experience in Product Line planning, development and management.Required1Years

Understanding of VDOT's Organization Structure, how VDOT and VITA interact.Desired3Years

BRMP CertificationHighly desired