IT Business Analyst

Job Duties:

Project Management / Business Analysis

• Prepare comprehensive project documentation, including proposals, schedules, change requests, and closure reports.
• Elicit, develop, and document project requirements; analyze and organize them for clarity and action.
• Create detailed technical specifications, software test plans, and user guides.
• Conduct thorough quality assurance testing to ensure software system reliability and adherence to requirements.
• Maintain and update all documentation related to application processes and workflows.
• Train users on new and existing software systems to ensure optimal use and adoption.
• Create and manage RFP, RFB, and ETB project documentation
• Vendor Collaboration and Software Configuration
• Collaborate with vendors on project deliverables and manage issue resolution to ensure project success.
• Configure and manage vended software systems.
• Lead and participate in product implementations in partnership with vendors.
• Implement system changes through administrative interfaces, excluding coding activities.
• User Management and Support
• Actively setup and support Board of Supervisor meetings.
• Provide user management services, including troubleshooting, issue resolution, and ongoing assistance.
• Serve as the primary point of contact for software-related issues, ensuring swift and effective user support.

Desired Skills and Characteristics:

• Excellent organizational skills with a keen eye for detail
• Able to multitask troubleshooting, documenting, and notifying customers and management during high-stress situations
• Able to establish and meet deadlines
• Must have excellent oral and written communication skills
• Must present well and communicate professionally, even in high-stress situations
• Able to effectively communicate equally well with customers, technical staff, management, and vendors
• Able to facilitate meetings
• Able to establish and maintain effective working relationships with those encountered during the work; promote and maintain a team environment
• Seeking a self-starter with the ability to work independently and with minimal supervision
• Experience working with senior-level stakeholders is a plus
• Willing to learn new systems
• Willing to adapt to different management approaches
• Willing to work longer hours when required
• Ability to interpret complex data and present it clearly to stakeholders