Description

Responsibilities

  • Troubleshoot a wide range of issues in a Windows 10 and MAC OS domain.
  • Responsible for a variety of ongoing and new projects, adding technological value to the business process.
  • Provide a wide array of technical support and software resolution to end users through troubleshooting.
  • Responsible for researching and recommending new trends in computing equipment.
  • Process and record call transactions in a call center end-user environment.

Required Skills

  • Working knowledge of basic PC hardware and software functionality including MS Office and data manipulation in Word and Excel documents.
  • Proficient in MS Office, Document Management Systems, Email, iPhones, iPads, MacBook, Printers.
  • Skilled in various applications and able to research error codes.
  • Understanding of basic networking concepts.
  • Ability to communicate effectively and concisely, both verbally and in writing.
  • General familiarity with Mac OS.
  • Ability to multi-task and maintain good communication is a must.
  • Team player with a good attitude and the ability to be assertive.

Required Experience

  • Experience with IT support ticketing systems.
  • Experience with Mac OS.
  • Microsoft Windows experience.

Education Requirements

  • Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field.


 

Key Skills
Education

Any Graduate

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