IT Asset Management (ITAM) Administrator

Job Details

We are currently seeking an experienced IT Asset Management (ITAM) Administrator with a strong background in both ITAM and desktop support. This individual will be responsible for managing IT hardware and software assets, ensuring compliance, and providing deskside and remote support for end users.

Responsibilities:

Maintain accurate inventory of all IT assets including hardware, software, and licenses

Provide deskside support for PCs, laptops, printers, scanners, and mobile devices

Troubleshoot and resolve hardware and software issues

Image and deploy laptops/desktops

Update and manage tickets in ITSM tools with detailed work notes

Oversee full IT asset lifecycle from procurement to disposal

Ensure compliance with vendor licensing and internal policies

Generate reports on asset usage, lifecycle, and compliance

Collaborate with procurement and other departments for effective asset planning and usage

Provide support for Windows OS, MacBooks, O365, and proprietary tools

Requirements:

9+ years of experience in IT with hands-on ITAM and desktop support responsibilities

Experience in managing IT inventory and asset databases

Strong troubleshooting skills for desktops, laptops, and software applications

Familiarity with ITSM/ticketing tools and asset management platforms

Excellent communication and documentation skills

Experience with both Windows and Mac environments

Ability to work onsite 5 days a week in Kansas City, KS

Preferred:

Knowledge of imaging tools (e.g., SCCM, MDT)

Certifications such as ITIL, A+, or similar are a plus

Experience working in large enterprise environments