Description

Responsibilities:

  • Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
  • Monitor and analyze the performance of the IT team, ensuring that all coding practices and end product produced are up to standard.
  • Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
  • Work with architects to ensure software design is being properly implemented
  • Evaluate and recommend software solutions to improve the quality of GDOT’s IT enterprise applications.
  • Work with project managers on management and implementation of development during the entire project life cycle.
  • Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
  • Interview candidates and hire qualified individuals to fill open roles within the department
  • Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management
  • Develops and mentor staff to a high level of competency
  • Handles issues of a highly technical nature
  • Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
  • Remains current on internal procedures and external client requirements

 

Minimum Qualifications

  • Bachelor’s degree in Computer Science and Information Technology or a related field
  • Technical certifications preferred
  • Five (5+) years of experience in an IT management role, IT technical lead role, or Project management role

 

Preferred Qualifications

  • 5+ years of experience supervising or leading a support team
  • Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COTS) products
  • Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
  • Experience with ServiceNow ITSM
  • Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
  • Ability to resolve issues and exhibit strong initiative
  • Excellent planning, training, and follow-up skills and analytical abilities
  • Strong problem-solving and analytical abilities.
  • Strong project management and leadership skills

Key Skills
Education

Bachelor's degree

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