Infrastructure Manager

We are seeking an Infrastructure & Support Manager to oversee the firm's IT infrastructure, ensuring its optimal performance, security, and scalability. Additionally, a key aspect of this role will be to own and steward the internal user experience from a technical support perspective. This role involves managing a team of IT professionals, coordinating third-party support services, and implementing strategic initiatives to enhance the firm’s technological capabilities.

Core Values
We are looking for individuals who embody Modera’s core values:

• Confident Humility – A team player who is willing to do what it takes to get the job done, with pragmatic optimism.
• Contagious Growth Mindset – A continuous learner with intellectual curiosity who strives for excellence and inspires others.
• Trusted Relationships – Supportive and authentic, fostering mutual respect for colleagues.

Key Responsibilities

• Oversee the design, implementation, and maintenance of the firm's IT infrastructure, including cloud services, end user systems/devices, and LAN/WAN/WLAN.
• Manage and mentor a team of IT support specialists, providing guidance and fostering a collaborative work environment.
• Coordinate and ensure timely resolution of IT support requests both with internal tech team and third-party managed service provider, maintaining high levels of customer satisfaction.
• Develop and execute strategic plans for infrastructure upgrades and improvements, aligning with business goals and ensuring highly available, scalable platform.
• Lead IT infrastructure projects, including system upgrades, enterprise-level product implementations, migrations, and security enhancements.
• Maintain comprehensive documentation of infrastructure and backend software configurations, processes, and procedures.
• Ensure adherence to regulatory compliance and data/cyber security measures as applicable for all systems in coordination with internal compliance and cybersecurity teams.
• Manage vendor relationships and negotiate contracts for IT services, vendor products, and solutions.
• Actively participate in the technology budgeting process.

Qualifications & Experience
Education:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

Experience:

• 10+ years of experience in infrastructure management, IT leadership and personnel management, and network engineering.
• Strong background in implementing and managing systems/network, leading infrastructure projects, and technical support oversight.

Technical Skills:

• Expertise in IT infrastructure, cloud solutions (M365/Entra/Azure), and systems/network security.
• Azure/Entra administration/configuration/support
• Experience managing IT vendors and service providers.
• Proficiency in system administration, troubleshooting, and IT project execution.