Infrastructure Engineer

Act as an authority for the customer’s Intrusion Prevention and solutions.
• Maintain day to day security operations and continued documenting of the current environmental topology and defined services.
• Handle Security Incidents, IS Audits and Vulnerability Management.
• Assist in fix and problem solving a wide variety of client issues.
• Incorporate change into all processes and procedures as outlined by the customer.
• Identify and resolve issues in a timely manner, set clear expectations, inspire and motivate others around you to perform well.
• Should be capable of effectively running Client Escalations.
• Technical discussions with client for any activity.
• Ensuring that ticketed requests and issues are resolved and are closed on time (SLA measurements).
• High regard for ensuring Customer Satisfaction is the highest priority.

Required Skills:
• Experience with McAfee Network Security Platform work experience (with McAfee Product Specialist (NSP) certification preferred).
• 3+ years of ClearPass v6.x work experience (with Aruba Certified ClearPass Professional (ACCP) certification preferred).
• McAfee Endpoint Security work experience.
• Palo Alto Networks Threat Prevention work experience.
• Windows, Mac OSX and Linux experience.
• Prior experience with IT Security Technologies such as Site-to-Site VPN, F5 Load Balancers, Entrust Certificate Authority and Virus/Malware remediation.
• Experience with change control policy and procedures.
• ITIL processes certification and/or experience

Desired Skills:
• Minimum of three (3) years of experience with supporting network security solutions, such as Network IPS, Network Access Control and Remote Access.
• Experience with Antivirus and malware remediation.
• 3+ years of equivalent experience.
• Strong knowledge of network operating systems, network equipment and networking protocols.
• Candidate with hands-on implementation and support experience NAC solution and devices.
• Candidate with knowledge of security techniques, latest protocols and defenses against new viruses and other attacks.
• In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.
• Experience in handling incidents / alerts related to Malware / Virus outbreak.
• Strong knowledge/experience of networking (routers, switches and wired/wireless topologies).
• Working knowledge of AAA services: ACS, Radius, RSA.
• Knowledge of VPN - IPSEC, SSL VPN: Gemalto, Juniper, F5 and Cisco.
• Network Security (multi-vendor) experience.
• In-depth trouble shooting and problem analysis skills.
• Experience in generating and analyzing reports, dashboards on alerts.
• Ability to handle high stress situations with vital team members.
• Good communications skills, written as well as verbal