Infrastructure Architect

We are seeking a highly skilled and proactive Infrastructure Architect to lead incident management and technical problem-solving efforts across our enterprise systems. This role requires a hands-on leader with deep technical expertise, strong communication skills, and the ability to operate under pressure in a fast-paced production environment.

Key Responsibilities:

• Incident Management & Resolution
  • Lead and coordinate high-severity incident response and root cause analysis.
  • Facilitate technical war rooms and drive resolution across cross-functional teams.
  • Provide clear, timely updates to stakeholders and leadership during outages or critical issues.
• Technical Leadership
  • Guide troubleshooting sessions involving AWS Cloud, Salesforce, databases, and networking infrastructure.
  • Analyze complex infrastructure issues and propose creative, actionable solutions.
  • Collaborate with vendors to evaluate options and recommend the best course of action.
• Infrastructure & Cloud Expertise
  • Design and support scalable, secure, and resilient cloud infrastructure (primarily AWS).
  • Understand and troubleshoot across systems including:
    • AWS Cloud Services (Must have it)
    • Azure Cloud Service (Preferred)
    • Snowflake Cloud  (nice to have) 
    • Salesforce platform (Preferred)
    • Relational and NoSQL Databases
    • Datadog monitoring and observability tools
    • Cisco networking (switches, routing, connectivity)
• Operational Excellence
  • Bring strong production support experience, including after-hours availability when needed.
  • Monitor system health and performance, and proactively address potential issues.
  • Maintain and improve incident response playbooks and escalation procedures.
• Communication & Leadership
  • Communicate effectively with technical and non-technical stakeholders.
  • Provide leadership in planning, prioritizing, and executing infrastructure initiatives.
  • Mentor junior engineers and foster a culture of accountability and continuous improvement.

Required Qualifications:

• 10+ years of experience in IT infrastructure, cloud operations, or related roles.
• Proven experience leading incident response and technical troubleshooting.
• Strong hands-on knowledge of:
  • AWS (EC2, VPC, S3, CloudWatch, etc.)
  • Salesforce administration and integration
  • Databases (SQL, NoSQL)
  • Datadog or similar observability platforms
  • Cisco networking (switches, VLANs, routing)
• Familiarity with programming/scripting (Python, Bash, etc.) and infrastructure-as-code tools.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and stakeholder management capabilities.
• Willingness to work extended hours during critical incidents.

Preferred Qualifications:

• Experience working in a hybrid cloud environment.
• Exposure to DevOps practices and CI/CD pipelines.
• Prior experience in a consulting or vendor-facing role