Information Systems Architect

Job duties will include, but are not limited to the following:
• Responsibilities :-
• Providing level-2 and level-3 technical support for Citrix / XenApps server environment
• Monitoring of VDI platform with various client tools NetScaler, Control UP)
• Support will include:
• VDI End-User Sessions
• VDI Stack
• Level-2 management and technical support
• Ensuring virtual sessions are working as intended
• Handling IT- VDI related requests or inquiries received by client helpdesk
• Ensuring all Citrix platform server systems under management have updated software patches
• Xen Desktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
• Ensure high levels of client satisfaction for the products/solutions which are supported
• Addresses all technical questions around VDI and Citrix
• Participate in client meetings to update team members
• Ability to be the technical Subject Matter Expert within the domain
• Qualifications Skills, Experience & Qualifications :
• Advanced system testing tool knowledge & experience
• Strong technical experience with the following technologies: * Citrix Xen Desktop
• Citrix Xen Server
• VMware (vSphere)
• Ability to work well within a team environment
• Experience with Workflow analysis
• Technical collaboration for client problem solving
• Ability to apply best practices to ensure maximum amount of production
• Ability to provide one-on-one training to teammates

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):-
• Effective communication skills (written and oral).
• Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering
• Team member training.
• Citrix Administration Certification
• Adaptable, flexible, and self-motivated with strong technical and problem solving skills.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):-
• Ability to effectively communicate with large or small groups of people through written or spoken communication
• Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.
• Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.
• Develop update processes and work with team members to maintain currency in the VDI environment;
• Technical expertise a must.

REQUIRED EDUCATION:-
A bachelors of computer science degree or a related field, plus five years or more professional experience supporting a large scale enterprise Windows environment and experience in Citrix VDI.