Description
CMD/Incident Management Skills:
- Strong communication, interpersonal skills at all levels.
- IT Service Management - Incident management, Problem management & Continual Service Improvements.
- JIRA & ServiceNow ticketing tools.
- Measurement of Service Quality, Service Efficiency, Service Effectiveness & Service Delivery.
- ITIL trained/certified V3/V4 foundation for implementing best practices for incident management.
Key Skills
Education
Any Graduate
- Posted On: Today
- Experience: 5+ years of experience
- Openings: 1
- Category: Lead Incident Management
- Tenure: Full-Time Position