Implementation Specialist

Responsibilities:

• Primary installation role responsibilities
• Collaborate with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software.
• Ensure a client doesn't only buy a product but has a positive experience with it.
• Assess and remediate existing infrastructure to support installation of new solution.
• May also perform installation, validation, and connectivity on assigned equipment.
• Function as co-lead; develop and maintain relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Consult with IT and biomed on customer requirements for installation and address cyber security concerns.
• Mentoring and coaching local FE on installed solution.
• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Supports engineering new product releases

Qualifications:

• Bachelors or associates degree or equivalent experience
• 4+ years of experience installing and configuring network equipment (LAN/WAN, routers, switches, wireless access points, phone systems, etc.)
• 1+ year of demonstrated leadership experience
• CompTIA Network+ and/or CCNA certifications are a major plus
• Demonstrated experience with communicating and remediating networking infrastructure
• Demonstrated experience implementing disaster recovery procedures
• Understanding of security and networking best practices to offer the best solutions and protection to company systems
• Understanding of cyber security vulnerabilities
• Need to have a valid driver's license and a reliable car for travel
• Willingness to be available "after hours" and potentially weekends for critical issues and coverage as necessary