Implementation Engineer

Shift: Night Shift (PST Timings)

Job Description: We are seeking a skilled Implementation Engineer to join our dynamic team in India. The ideal candidate will be responsible for implementing and configuring our ERP and WMS software solutions for clients, ensuring smooth integration and optimal functionality. The role requires excellent English communication skills, a strong understanding of logistics processes, and proficiency in data uploads and proofing.

Responsibilities:

Collaborate with clients in North America to grasp their business needs and goals
Customize our ERP and WMS software solutions to align with client requirements

Execute data uploads and migrations from legacy systems, guaranteeing accuracy and completeness

Conduct thorough system testing and troubleshooting to identify and resolve issues promptly

Perform meticulous data mapping and validation to uphold data integrity and consistency

Utilize advanced techniques in Excel, CSV, and text data manipulation and analysis

Engage in clear and effective email correspondence with clients and internal teams for updates and feedback

Drive customer success by ensuring successful software implementation and adoption

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field
Experience with specific ERP and WMS software platforms (e.g., SAP, Oracle, Microsoft Dynamics, Manhattan Associates)

Proven track record in data validation, ensuring accuracy and completeness of uploaded data

Familiarity with Agile methodologies

Solid understanding of logistics processes and supply chain management

Exceptional English communication skills, both verbal and written

Proficiency in email communication, virtual meetings, and customer success strategies

Strong problem-solving abilities and meticulous attention to detail

Customer-focused mindset with a commitment to delivering exceptional service