Implementation Engineer

ROLES & RESPONSIBILITIES

• Deploy and configure our software solutions on client systems, adhering to project timelines and specifications.
• Deploying .NET web application, IIS server, SQL server (Installation & Querying Knowledge), Active directory configuration ( LDAP, Azure).
• Conduct thorough requirements-gathering sessions with clients to understand their specific needs and technical environments.
• Provide timely and effective technical support to clients, resolving issues related to installation, configuration, and application functionality.
• Diagnose and troubleshoot complex technical problems, utilizing logs, debugging tools, and system monitoring.
• Handle client tickets raised by them and give solutions to them within SLA.
• Create and maintain comprehensive documentation, including installation guides, user manuals, and troubleshooting procedures.
• Maintain clear and consistent communication with clients throughout the implementation process.
• Provide regular updates on implementation progress and identify potential risks.
• Document all integrations are done and review use cases with the Product Manager and Solutions Architect for feedback.
• Work with the Solutions Architect to Identify integration points and configuration requirements.
• Configure Operating Systems, Network configurations, and firewall rules as per project requirements.

SKILLSET REQUIREMENT

• Experience in deploying .NET web applications, IIS servers, SQL servers, Active Directory, and domain knowledge.
• DNS, IP, SSL, Hosting Knowledge.
• Experience with Support and Client UAT Application Training would be a plus.
• Strong skills in server and client perspective.
• Sound in Windows applications, services, and console applications
• UG/PG in Computer Science Engineering
• Strong project management and organizational skills.
• Excellent written & verbal communication and interpersonal skills to work collaboratively with clients and internal teams.
• Excellent problem-solving skills and the ability to troubleshoot technical issues