HRSD Architect

HRSD: Experience in multiple End-to-End implementation of HRSD with expertise in HR workflows, case management, and employee service centers. 

Expertise in integration techniques (e.g., REST, SOAP, LDAP, SSO) and tools (e.g., ServiceNow Integration Hub). 

Deep knowledge of ServiceNow platform architecture, including Flow Designer, Integration Hub, and Scoped Applications.

Expertise in JavaScript, REST/SOAP APIs, and UI Policies/Scripts.

ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow

App Engine : Expertise in Custom module implementations

Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

CTAs/ ServiceNow Certified Candidates Preferred

Roles & Responsibilities

Requirements Gathering and Process Mapping:

• Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.

• Understand business needs and map them to ServiceNow capabilities, ensuring 

streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.

Solution and Architecture Design:

• Design ServiceNow HRSD solution  collaborating with business teams and development teams

• Define data; models, integrations, workflows, and UI experiences across HRSD

Implementation:

• Lead and govern technical implementations in HRSD

• Ensure delivery aligns with defined architecture and standards.

• Provide oversight on ServiceNow configuration, customization, and integrations.

• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams

Reporting & Dashboards

• Design custom and out-of-the-box performance analytics, reports, and dashboards 

Knowledge & Mentorship:

• Guide and mentor development teams, BA teams, and platform administrators.

• Create knowledge artifacts and reusable design templates.

• Stay updated with new ServiceNow releases and ensure roadmap alignment.

Pre Sales & Solutioning:

• Support the pre-sales team with solutioning and effort estimation.

• Provide product demos and support proof of concepts as required

• Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption ro admap

Generic Managerial Skills:

Strong communication, presentation and interpersonal skills

Strong analytical and problem-solving skills