Helpdesk Engineer

Summary

We are seeking a motivated and technically proficient individual to join our IT Helpdesk team as level 1 support. This role involves providing critical IT support to our organization, ensuring smooth operations, and resolving technical issues promptly.

Responsibilities:

• Provide first and second-level technical support to end-users across the organization.
• Troubleshoot hardware and software issues, including desktops, laptops, printers, mobile devices, UPS, power backup, Access control systems, CCTV cameras
• Manage user accounts and permissions per IT policies and procedures.
• Install, configure, and maintain hardware and software systems.
• Collaborate with other IT teams and vendors to escalate and resolve complex technical issues.
• Document support activities, and solutions, and maintain knowledge base articles.
• Assist in IT projects and initiatives, such as system upgrades and rollouts.
• Ensure compliance with security protocols and data protection regulations.

Required Skills and Experience:

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience). 
• Proven experience in a technical support role, preferably in a corporate environment.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory, Office 365, and other enterprise IT systems.
• Excellent troubleshooting skills with the ability to diagnose and resolve technical issues.
• Strong communication and interpersonal skills, with a customer-oriented approach.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus